Terms of Use

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization. If you do not agree to these Terms, do not use the Service.

The Service is provided by:

ALCHEMAX LLC, dba IronMemo

California Entity ID: 20250348022

732 S Spring St, Apt 1517, Los Angeles, CA 90014, United States

Contact: info@ironmemo.com

• "Account" — a registered account used to access the Service.
• "User" — an individual who accesses or uses the Service.
• "Customer" — the individual or organization that enters into these Terms.
• "Customer Content" — audio, video, files, transcripts, notes, prompts, and other material that you or your Users upload to, submit to, or generate through the Service.
• "Uploaded Recording" — an audio or video recording that a User submits to the Service through a User-Initiated Upload.
• "User-Initiated Upload" — an affirmative action by a User to transmit a file or recording to the Service.
• "Recording User" — the User who creates or submits a recording.
• "Meeting Participant" — any person whose voice, image, or statements are captured in a recording.
• "AI Output" — summaries, action items, drafts, chat responses, search results, and other material generated by the Service using artificial-intelligence systems.
• "Third-Party Services" — products, platforms, or services operated by parties other than IronMemo (for example, video-conferencing platforms and other integrations).

You must be at least 18 years old, and at least the age of legal majority in your jurisdiction if that age is higher, to use the Service. The Service is not directed to children, and children may not use the Service, including through a parent's or guardian's consent. If we learn that we have collected personal information from a person under 18 in a manner not permitted by law, we will take reasonable steps to delete it.

You must provide accurate and complete information when you create an Account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your Account. Notify us promptly at info@ironmemo.com if you believe your Account has been accessed without authorization. You may not share credentials in a way that circumvents plan limits or these Terms.

IronMemo is an AI meeting-assistant service. Depending on the features you enable, the Service can transcribe recordings you upload, generate summaries and action items, provide AI-assisted chat over your material, and organize your content. Features, plans, and availability may change over time. Some features are described as in development, beta, or optional and may be limited, modified, or withdrawn.

We do not guarantee any particular level of transcription accuracy, and accuracy may vary by audio quality, language, speakers, and other factors.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not permit anyone to:

• upload or process content you do not have the right to upload or process, or that infringes, misappropriates, or violates any third party's rights;
• upload or process content that is unlawful, harmful, defamatory, or that you are contractually or legally prohibited from disclosing;
• use the Service to record or process communications in violation of any applicable recording, wiretapping, privacy, or consent law;
• upload protected health information, or other specially regulated data (such as data subject to HIPAA), unless you have a separate written agreement with us permitting it;
• attempt to reverse engineer, decompile, or derive source code from the Service, except to the extent this restriction is prohibited by applicable law;
• introduce malicious code, interfere with the Service, or attempt to gain unauthorized access to the Service or related systems;
• circumvent usage limits, access controls, or security measures; or
• use the Service to build a competing product by copying its features or content.

The Service processes recordings that you affirmatively submit through a User-Initiated Upload. IronMemo does not join your meetings to record them on your behalf, and the Service does not begin processing a recording until you upload it.

You are solely responsible, as the Recording User, for:

• determining whether you may lawfully record a given conversation or meeting;
• providing the notices, permissions, consents, or other legal bases required by applicable law before recording;
• confirming that you have the right and authority to submit the recording to IronMemo and to have it processed by our approved service providers; and
• complying with the terms and controls of any platform on which a meeting takes place.

Recording laws differ by location. Whether recording is lawful depends on the circumstances, the locations of the participants, the nature of the communication, and the notices or permissions required by the applicable rule. Remaining in a meeting is not, by itself, treated everywhere as consent to being recorded.

If the Service asks you to confirm that you have obtained the required notices and permissions, that confirmation is your representation to us; it is not proof that the required permissions were actually obtained from participants, and it does not shift responsibility to IronMemo. You must not use the Service for covert, surreptitious, deceptive, or otherwise unlawful recording, and you must not misrepresent to participants that a recording is not taking place.

Once you submit an Uploaded Recording, our processing, storage, and deletion practices apply to the copy we receive. We cannot delete a copy of a recording that remains only on your own device or that you have shared with, or exported to, a third party.

As between you and IronMemo, you retain all rights in Customer Content. Submitting Customer Content to the Service does not transfer ownership of that content to IronMemo.

You grant IronMemo a limited, non-exclusive, royalty-free, worldwide permission to host, store, reproduce, transmit, and process Customer Content, and to generate AI Output from it, only to the extent necessary to:

• provide the Service features that you request or enable;
• carry out your actions and configuration choices within the Service;
• provide technical support, prevent abuse, and maintain the reliability and security of the Service; and
• comply with applicable legal obligations.

For those purposes, IronMemo may engage approved service providers and Sub-processors identified in the applicable data documentation and permit them to perform the necessary activities with Customer Content on IronMemo's behalf. This permission does not authorize IronMemo to use Customer Content for independent purposes unrelated to providing and protecting the Service.

The permission ends when the relevant Customer Content is deleted from IronMemo's active systems, except for limited retention in backups, security logs, Sub-processor systems, or where continued retention is required by law or necessary to establish, exercise, or defend legal claims, as described in Section 16 and the DPA.

You represent that you have the rights, permissions, and other legal bases necessary to submit Customer Content to the Service and permit its processing under these Terms.

IronMemo does not use Customer Content to train IronMemo's own proprietary AI models. Where third-party AI providers are used to create transcripts, summaries, action items, or other AI Output, they process Customer Content under their applicable terms, their agreements with IronMemo, and the configuration selected by IronMemo. Information about those providers and their processing is provided in the DPA and related data documentation.

As between you and IronMemo, we do not claim ownership of AI Output generated for you from your Customer Content. You may use that AI Output for lawful purposes, subject to these Terms and third-party rights. We do not guarantee that AI Output is unique, eligible for copyright protection, or different from output generated for other users.

AI Output is generated by artificial-intelligence systems, including systems operated by third-party providers. AI Output may be inaccurate, incomplete, or misleading. You are responsible for reviewing AI Output before relying on it, sharing it, or acting on it.

A transcript and any AI interpretation are distinct: AI Output, including summaries and action items, is not a verbatim record and may not accurately reflect what was said. You must not use AI Output as the sole basis for decisions that have legal, financial, employment, medical, or other significant effects. You remain responsible for how you use, publish, and rely on AI Output.

IronMemo does not analyze voice, tone, prosody, facial expressions, or other biometric signals to infer a person's emotional or affective state. Speaker labels, where provided, are a convenience feature that distinguishes speakers within a recording; IronMemo does not create persistent voiceprints or voice templates and does not use voice for identification or authentication.

The Service may allow you to connect to, or work alongside, Third-Party Services. Your use of Third-Party Services is governed by those parties' terms, and you are responsible for complying with them and for having the authority to connect them and to bring any tool into a meeting. You must not use the Service to circumvent a platform's controls, lobby, approval requirements, or technical restrictions.

IronMemo is not affiliated with, endorsed by, or sponsored by the operators of Third-Party Services, and their names and marks are the property of their respective owners. We do not control Third-Party Services and are not responsible for their availability, changes, or discontinuation, which may affect how integrations work. Third-Party Services and integrations are provided "as is."

The Service offers free features and one or more paid plans. Fees, plan features, and limits are described at the point of purchase. Except where these Terms or applicable law provide otherwise, fees are non-refundable.

Prices are stated in U.S. dollars and are exclusive of taxes. You are responsible for applicable taxes, and we (or our payment processor) will add them where required. Payments are processed by our third-party payment processor, Stripe; ALCHEMAX LLC, dba IronMemo, is the seller and merchant of record. You authorize us and our payment processor to charge your selected payment method for all fees you incur.

We may change our prices. For recurring plans, we will give you at least 30 days' notice before a price change takes effect, and the change will apply to your next renewal term. If you do not agree to a price change, you may cancel before it takes effect.

Paid plans renew automatically. When you purchase a recurring plan, you provide express affirmative consent to enroll in automatic renewal, and you agree that your plan will automatically renew at the end of each term for a further term of the same length, and that your payment method will be charged the then-current fee for that plan, at the frequency shown at purchase, until you cancel.

You may cancel at any time through your Account settings, or by contacting us through the same method you used to subscribe. Cancellation takes effect at the end of your current paid term, and you retain access until then. We will not use design features that interfere with your ability to give or withdraw consent or to cancel.

For annual plans, you may submit a request for a refund of your first payment within 14 days after that payment by contacting info@ironmemo.com. Your request must state a specific, objectively verifiable reason and, where applicable, include reasonably available supporting information.

Refunds are not automatic. IronMemo will review each request in good faith and may approve a refund if, after review, it determines that the request is supported by a valid reason, including:

• a material technical defect that prevented use of the Service's core paid functionality and was not corrected within a reasonable period after IronMemo was notified;
• a duplicate or incorrect charge; or
• a material discrepancy between the paid Service and the description in effect when the purchase was made.

A decision to stop using the Service, lack of further need, partial or non-use of the plan, or dissatisfaction with features or limitations that were clearly disclosed before purchase does not, by itself, qualify for a refund.

IronMemo may request information reasonably necessary to review the request and will communicate its decision after the review is completed. Decisions will be made in good faith under this Section and based on the supporting information reasonably available.

Monthly charges, renewal charges, and all other amounts other than those expressly described above are non-refundable unless applicable law requires otherwise or IronMemo expressly agrees otherwise in writing. Cancellation stops future renewals but does not, by itself, create a right to a refund of amounts already paid. Nothing in these Terms limits any non-waivable refund or cancellation right available under applicable consumer-protection law.

We may offer free features, credits, or trials. These may have usage limits and may be changed, limited, or discontinued. Content you submit through free features, including through any feature available without registration, is subject to these Terms, including Sections 7 and 8. We may set and adjust usage limits to keep free features available and to prevent abuse.

You may stop using the Service at any time and may delete your Account through the Service.

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, if required by law, to protect the Service or other users, or if your use creates risk or liability for us. Where reasonably practicable, we will provide notice.

When you delete your Account, we will delete the defined active Customer Content associated with it within 30 days, subject to lawful exceptions (for example, where we are required to retain certain records, or where retention is necessary to establish, exercise, or defend legal claims). Copies in routine backups are removed on our backup cycle, and copies held by our service providers are handled under their respective retention practices. As noted in Section 8, we cannot delete copies that are outside our control, including local copies on your device and copies you have exported or shared.

Sections that by their nature should survive termination will survive, including Sections 9 (as to licenses for retained copies), 12, 17, 18, 19, 20, 21, 22, 23, 24, 25, 27, and 29.

Our handling of personal information is described in our Privacy Policy and, where applicable, our Cookie Policy. For organizational customers who act as data controllers, additional data-processing terms are set out in our Data Processing Addendum, which identifies the service providers used to provide the relevant features. The Service and its providers may process content in the United States and other locations. We apply reasonable technical and organizational measures designed to protect Customer Content; however, no method of transmission or storage is completely secure, and we do not guarantee absolute security.

The Service, including its software, models, interfaces, and content (other than Customer Content), and all related intellectual-property rights, are owned by IronMemo or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal purposes. You receive no rights except those expressly granted here. IronMemo's names, logos, and marks may not be used without our prior written permission.

If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.

We respond to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice with the required information to info@ironmemo.com. We may remove allegedly infringing material and may terminate the accounts of repeat infringers in appropriate circumstances.

IronMemo provides the paid features of the Service materially in accordance with the description in effect at the time of purchase and with any commitments expressly stated in an applicable Order Form, DPA, or service-level agreement (SLA), if one has been entered into. If a reproducible material defect prevents use of a core paid feature, you may report it to info@ironmemo.com. IronMemo will use commercially reasonable efforts to investigate the issue and, where reasonably practicable, correct it or provide a workaround.

The Service depends on cloud infrastructure, internet connectivity, and third-party providers and may be temporarily interrupted by maintenance, updates, provider outages, or circumstances outside IronMemo's reasonable control. Accordingly, except for commitments expressly stated in these Terms, an applicable Order Form, DPA, or SLA, IronMemo does not guarantee completely uninterrupted or error-free operation or that the Service will satisfy every user's particular business, legal, regulatory, or technical requirements.

Transcripts and AI Output may contain errors, omissions, or inaccurate interpretations. They are provided to assist the user and require human review before being used for decisions, documents, or actions that may have material consequences.

No online service can guarantee absolute protection against every cyberattack, unauthorized access event, or other security incident. This clarification does not reduce IronMemo's security or data-protection obligations expressly stated in these Terms, the DPA, or applicable law.

To the maximum extent permitted by applicable law, IronMemo makes no warranties beyond those expressly stated in these Terms, an applicable Order Form, DPA, or SLA. Nothing in this Section excludes any mandatory warranty, non-waivable consumer right, or liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, IronMemo and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, IronMemo's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the liability, or (b) one hundred U.S. dollars (US$100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, for willful injury, or for violations of law that may not be waived, and nothing limits your non-waivable rights as a consumer. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

To the extent permitted by law, you will defend, indemnify, and hold harmless IronMemo and its affiliates from and against claims, damages, liabilities, and reasonable expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Content; (b) your recording or uploading of any recording, including any failure to obtain required notices or consents; (c) your use of the Service in violation of these Terms or applicable law; or (d) your violation of any third party's rights. We will notify you of any such claim and may participate in its defense with counsel of our choice.

The Service is currently offered and supported for use in the United States. We enable registration, checkout, and processing only for locations we support, and availability in other locations may be limited or unavailable. You are responsible for complying with the laws that apply to you where you use the Service.

You represent that you are not located in, and are not a person or entity subject to sanctions administered by, a jurisdiction subject to comprehensive U.S. or applicable sanctions, and that you will not use or export the Service in violation of applicable export-control or sanctions laws.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

The parties agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party consents to the personal jurisdiction of those courts — subject to any mandatory forum that applicable consumer-protection law makes available to you and that cannot be waived.

Either party may bring an eligible individual claim in small-claims court. These Terms do not require arbitration and do not contain a class-action waiver. You retain any mandatory local rights and forums that cannot lawfully be waived.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new effective date or notifying you through the Service. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

• Entire agreement. These Terms, together with any policies and terms they reference (including the Privacy Policy, Cookie Policy, and Data Processing Addendum), are the entire agreement between you and IronMemo regarding the Service and supersede prior agreements on that subject.
• Order of precedence. If there is a conflict between these Terms and the Data Processing Addendum concerning the processing of personal data, the Data Processing Addendum controls. If there is a conflict between these Terms and a separate written agreement signed by you and IronMemo, that signed agreement controls.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be enforced to the maximum extent permissible.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries, except as expressly stated.
• Notices. We may provide notices to you through the Service or by email. You may contact us at info@ironmemo.com.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms may be sent to info@ironmemo.com.

These Terms are written in English, and the English version governs. Any translation is provided for convenience only; if there is a conflict, the English version controls.